Subject: Tech Support Candidate - Prabhat Dubey
From: Prabhat Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:28:53 -0400

| | Tech Support Test

Name | Prabhat Dubey
E-mail | [email-masked]
Phone Number | (+91) 7908679275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Restart My Device
2) Make sure the internet connection works
3) Check if the Website is down for everybody or just me
4) Make sure cookies are enabled
5) Clear your cache and cookies
6) Make sure your web browser is up to date
7) Restart your web browser
8) Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swip down from the top of the screen.
Touch and hold Bluetooth.
Tap pair new device. If you don't find pair new device , check under available devices or tap More. Refresh
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | With my skills and expertise i would fit perfectly in such a company culture. i am a great listener and always oriented towards solving a problem. i have gathered relevant experience and have an extremely positive attitude towards doing anything in my life.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |