Subject: Tech Support Candidate - Sanjay Joshi Sanjay
From: Sanjay Joshi Sanjay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:20:07 -0400

| | Tech Support Test

Name | Sanjay Joshi Sanjay
E-mail | [email-masked]
Phone Number | (91) 7827832971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi lxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bay DataCom solution pvt ltd | IT Assistant | Till working | 17,600
Previous Employer 1 | ASHOK LAYLEND | Quilaty Department | Feb 2019 | 12,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* First of all U need to check spelling of Website
https:\\www.ndtv.com
* Check internet connection is working or not
Check proxy settings
It should be marked on Automatically
* Check internet connection through ping command

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First off all on bluetooth device nd select BT mode then on bluetooth on your mobile phone and open bluetooth option then refresh and pair bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | Mostly common thing is solve customer queries with good expression
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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