Subject: Tech Support Candidate - BIKASH KHAN
From: BIKASH KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 04:18:22 -0400

| | Tech Support Test

Name | BIKASH KHAN
E-mail | [email-masked]
Phone Number | (91) 9667255221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Eash Delhi, Vivek Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JMC Projects (India) Ltd. | Asst. Manager | Till date | 72000
Previous Employer 1 | IVRCL Infra. Projects | Executive | 2006 | 15000
Previous Employer 2 | SEW Projects | Office | 2003 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. See if the Problem Is on Your End or Theirs. Once you've narrowed down the problem to a single site (or a few sites), check to see if those sites are down for everyone or just you. ...
2. Browse a Cached Version of the Page. ...
3. Disable Add-Ons and Other Interfering Software. ...
4. Check Another Browser or Incognito Window. ...
5. Fix Your DNS.

OR..

Close other tabs, extensions, and apps. ...
1. Restart Chrome. ...
2. Restart your computer. ...
3.Check for malware. ...
4.Open the page in another browser. ...
6.Fix network issues and report website problems. ...
7.Fix problem apps (Windows computers only) ...
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | Customer support candidate should display resolve differently than most people. The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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