Subject: Tech Support Candidate - sumit pal
From: sumit pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:59:15 -0400

| | Tech Support Test

Name | sumit pal
E-mail | [email-masked]
Phone Number | (+91) 8860019552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ebix software Pvt Ltd | Process associate | | 15000
Previous Employer 1 | Barclays shared services | Process advisor | 30 September 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open the browser.
2. Click on settings and activate the internet troubleshooting to check the issue.
3. Now check the internet connection on taskbar.
4. If the LAN is connected and it's showing the green signal than you can reload the page.
5. After reloading you can search the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speakers.
2. Switch on the bluetooth in mobile phone.
3. Click on active bluetooth device near you.
4. If you are able to see the bluetooth speakers in the active device list than click on the bluetooth speakers for pairing.
5. After pairing your mobile phone is connected with the bluetooth speakers.
6. Now you can operate the bluetooth speakers with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a technical graduate.
2. I have experience in customer service field.
3. I have a good communication skills.
4. I am good in problem solving skills.
5. I am quick learner and multi Tasker.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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