Subject: Tech Support Candidate - Bhavya Pothireddy Bhavya
From: Bhavya Pothireddy Bhavya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:55:30 -0400

| | Tech Support Test

Name | Bhavya Pothireddy Bhavya
E-mail | [email-masked]
Phone Number | (91) 9848379536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Andhra Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT data | Help desk sr. Assosciate | 1 month notice period | 48000
Previous Employer 1 | Goldman Sachs | IT Admin | |
Previous Employer 2 | Hcl Technologies | Analyst | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will take remote session of the users computer and reset the browser after clearing the cookies and cache of the browser. Tried with different browser and check on it.If still it does not open close the process from task manager and relaunch the browser it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings on a device: ON the bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Be professional and friendly
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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