Subject: Tech Support Candidate - Shailesh Vijayrania
From: Shailesh Vijayrania <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:44:31 -0400

| | Tech Support Test

Name | Shailesh Vijayrania
E-mail | [email-masked]
Phone Number | (+91) 9545030986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector - 1, Ace City, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Support Associate | Currently working | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the brousing history and try to open the website again.
2. If the error pops up again then I will try to open the same website in different browser to check whether the issue in website or in the browser.
3. If error is still same then will check with firewall issue if someone is blockeintthe website to load.
5. I will take ownership of this issue proactively and look deeper to resolve this error.
4. After that if website is not opening then probably the issue with website. uninstall the browser and install again and try to open the same website after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

1. I have handled the customer queries easily.
2. I have provided support to the customer grievance in urgent cases.
3. Customer service is all about to make customer happy. Deliver what he needs with in the given timeframe. I have done that in past experience.
4. I have handled the irrated customers as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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