Subject: Tech Support Candidate - Ritin Garg
From: Ritin Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:38:13 -0400

| | Tech Support Test

Name | Ritin Garg
E-mail | [email-masked]
Phone Number | (91) 9910827950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raj nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Securemeters | Hardware developed | Na |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I would check the error description.
Seach the google for issues related to error.
What can be possible reasons.
Step by step eliminate the possible reasons.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Unlock the phone.
Go to settings
Turn on Bluetooth.
Search for devices. (make sure the speaker has Bluetooth turned on)

What according to you makes you a good candidate for customer service or technical support job?

Try to understand the problem faced by customer.
Help and ease out the problem step by step along with explaining the issues which may be faced in future again.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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