Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:32:00 -0400

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (+91) 8299867129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solutions | Remote desktop support Engineer | Immediate | 22800
Previous Employer 1 | Velocis systems Pvt Ltd | Associate Engineer | 10 may 2021 | 16300
Previous Employer 2 | Jerking infortrain | Technical trainer | 24 July 2017 | 12300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It totally depends on what the type of error is displayed. It could be internet issue, it could be website down issue, it could be proxy issue etc.
Troubleshooting will depend on the type of error faced.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker ( some speaker directly goes to pairing mode and few speakers have a button to be pressed for a while to get into pairing mode).
Now open the bluetooth of the mobile
Click on the scan for available nearby device
Select the name of the speaker
Click pair
Done

What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is the most important factor of a good employee and I keep all my efforts and solutions and act as a role mode for the same.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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