Subject: Tech Support Candidate - VIVEK SHUKLA
From: VIVEK SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 03:17:22 -0400

| | Tech Support Test

Name | VIVEK SHUKLA
E-mail | [email-masked]
Phone Number | (+91) 9871737856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystem pvt LTD | SYSTEM ADMIN | | 23156
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) WHAT IS THE MEAN OF ERROR
2)Main cause for Functional Areas
3)ONE BY ONE TROUBOLSHOUT WITH Functional Areas

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Open the Android Settings app, and tap Connections.
2)Select Bluetooth.
3)Switch the toggle to the On position.
4)Hold down the power button on your headphones or speaker to turn it on. Some devices require you to hold it down for 3 seconds while others have a dedicated Bluetooth pairing button that will allow your device to connect to it. It varies from product to product
5)Select the device name from the list of Available devices.
6)Depending on how your particular Bluetooth headphones or Bluetooth speaker operates, a pop-up card may appear asking for permission to pair. Click OK.
7)After a successful pairing process, the device will appear in the Paired Devices section of the Bluetooth menu.

What according to you makes you a good candidate for customer service or technical support job? | I have almost 4 year of experience in customer service or technical support, For my best performance, I have received many rewards. in 2019  for my role and responsibilities , I received award employee of the year
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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