Subject: Tech Support Candidate - Chetan Sharma
From: Chetan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 01:25:08 -0400

| | Tech Support Test

Name | Chetan Sharma
E-mail | [email-masked]
Phone Number | (0) 7827706567
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Raghu nagar, delhu
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Credent team | HR | Working | 25000
Previous Employer 1 | Eltecks indian | HR | July 2020 | 20000
Previous Employer 2 | Aayush hospitality | Admin | Oct 2017 | 15000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will make sure the internet connection is working properly.
Or I will open another tab and see if other websites like Google is opening or not
Or I will switch browser to see if that particular websites is opening in that browser or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st I will make sure that my bluetooth speaker is on and discoverable for other devices
Then on mobile first I will go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
On your mobile select your speaker name
its connected now !

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realises would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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