Subject: Tech Support Candidate - Shubham Dayal
From: Shubham Dayal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 May 2021 00:11:21 -0400

| | Tech Support Test

Name | Shubham Dayal
E-mail | [email-masked]
Phone Number | (91) 8439501439
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Meerut ( Uttar Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First all of I have switched off my antivirus protection for 15min because sometimes it blocked due to virus protection.
2nd thing I will do that reset my browser all cookies & previous history of my browser because sometimes chrome having this issue.
3rd thing checkout my internet connection.
That's it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on my phone bluetooth device also switch on speaker device then search my phone available bluetooth connection for eg : if I jave bluetooth of sony company model no :1212
Then I search in my handset for sony 1212 then click on it then it connects to my device.
That's it.

What according to you makes you a good candidate for customer service or technical support job?

I am having good technical skills.
I am having good in ms Excel command.
I have cleared CCC by nielit it is government exam in computer so I am having good command on computer in every area.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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