Subject: Tech Support Candidate - Anil Upadhyay
From: Anil Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 23:02:51 -0400

| | Tech Support Test

Name | Anil Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8542929297
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | KYC operation associate | NA | 21400
Previous Employer 1 | La vaca India | CRM | 15/7/2020 | 18000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connectivity through Router and accordingly I will make sure with all associated plug then I will refresh the window and I will try to open the URL again accordingly I will diagnose the issue if It repeats.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting tap bluetooth option turn on then list of device available appear if your speaker is listed then press the button on your speaker that makes it discoverable
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction is the primary responsibility for good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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