Subject: Tech Support Candidate - Archana Mishra
From: Archana Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 13:54:16 -0400

| | Tech Support Test

Name | Archana Mishra
E-mail | [email-masked]
Phone Number | (91+) 9718082479
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon India Pvt. Ltd | Customer Associate | Jan 4th, 2021 | 27500
Previous Employer 2 | Deneb Automative | Customer Service Representative | October 2019 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll first check my internet connection, if connected successfully or not. If internet connection is stable then I'll check if the website is correctly typed or not. I'll read the error message and will get it fixed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I'll turn on my Bluetooth sign on my phone and on the speaker. Then I'll search for available bluetooth devices on phone. Once I see the name of my speaker on my phone, I'll connect it by pairing to that speaker's bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I'm a good listener and analyze the issue first before responding to the customer's queries. I'm efficient in dealing with customers directly and make sure that any queries are not left unattended or unaddressed.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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