Subject: Tech Support Candidate - ROHIT SHIVHARE
From: ROHIT SHIVHARE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 12:27:42 -0400

| | Tech Support Test

Name | ROHIT SHIVHARE
E-mail | [email-masked]
Phone Number | (91) 8860860662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Assistant Executive | 30/03/2021 | 41700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet Connection
2. Reopen the browser
3. Restart the system
4. Try to open website on another system
5. Wait for some time
6. Call the customer service

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth on the mobile
2. Check whether bluetooth has got power supply or
not.
3. Search for the bluetooth device on the mobile in mobile bluetooth settings.

4. Connect the bluetooth device by clicking on the
name of the bluetooth

What according to you makes you a good candidate for customer service or technical support job? | My attitude to never give and my skills to help people in the appropriate and most effective way makes me a potential candidate for this job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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