Subject: Tech Support Candidate - Ankit Rakwal
From: Ankit Rakwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 11:07:50 -0400

| | Tech Support Test

Name | Ankit Rakwal
E-mail | [email-masked]
Phone Number | (88942) 45491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wovv Tech | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Internet check.
2. I'll check the website is working on other device or not.
3. If the website is working on another device then ill check for the firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device.
Turn on Bluetooth on a Mobile phone.
Search for the device name in mobile phone
Click on the name and pair the device.

What according to you makes you a good candidate for customer service or technical support job? | Good behaviour and complete support.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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