Subject: Tech Support Candidate - Nishant Kumar
From: Nishant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 10:20:38 -0400

| | Tech Support Test

Name | Nishant Kumar
E-mail | [email-masked]
Phone Number | (91) 8709188370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Basic knowledge of DBMS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accolite digital | Sr. Software engg. | | 45,500
Previous Employer 1 | Qualix information system LLP | Sr. Engineer | 4th April | 29,567
Previous Employer 2 | Irvine infocom | Technical analyst | | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to open the website:
1. Please check the link in the browser is typed correctly. For e.g www.ndtv.com
2. Kindly check that you are connected to the internet and it's working on the machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect Bluetooth to a mobile phone are as below:
1. Make sure the Bluetooth is turned on your mobile phone.
2. You can go to mobile settings>bluetooth and verify that Bluetooth is turned on.
3. Make sure that your speaker is turned on and discoverable.
4. Once you check the above keys, Go to the Bluetooth section in the mobile as suggested in steps 2 and you will see a list of devices.
5. Connect the speaker checking the name.

What according to you makes you a good candidate for customer service or technical support job?

I am technically sound and can help to resolve the queries of customers.

I  am a good explainer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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