Subject: Tech Support Candidate - Aftab Ansari
From: Aftab Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 10:14:05 -0400

| | Tech Support Test

Name | Aftab Ansari
E-mail | [email-masked]
Phone Number | (91) 7042810519
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bloom hotel group | Asst. Manager IT | Working | 40000
Previous Employer 1 | GD Foods Mfg India Pvt Ltd | IT Executive | 28 Feb 2019 | 28000
Previous Employer 2 | REPL | System Administrator | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshootings depends on error type.
Check the internet connection. (User end)
Ping the website you want to access.
Check the proxy settings if any.
Check the URL which you are trying to reach.
Enable/disable network connections or restart, etc.

Troubleshooting steps may vary on real time basis.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bt speakers
Open BT settings on the PC and search for the device you want to pair then select your device and pair.

What according to you makes you a good candidate for customer service or technical support job? | Advance Technical skills and focus on customer's issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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