Subject: Tech Support Candidate - Robin Nath
From: Robin Nath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 09:58:42 -0400

| | Tech Support Test

Name | Robin Nath
E-mail | [email-masked]
Phone Number | (+91) 7837089019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasant kunj kishangarh delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | FineGrades | Senior Sales | Nov 2020 | 28000
Previous Employer 2 | Zomato | Associate | Sept 2019 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)open the web browser
2)open web browers settings on the right top corner.
3)clear the cache and cookies of the browser.

Or we can try typing in https followed by the url if the above steps doesn't work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)turn on Bluetooth on both the mobile and the speaker.
2) click on turn on Bluetooth from you phone which you will find it on the main settings.
3)click on search for new device.
4)after searching you will find the device name of the speaker click on the it and pair the device.
5)Device will be paired automatically or ask for a pair code which you will need to input on your phone.

What according to you makes you a good candidate for customer service or technical support job? | According to me i consider myself a good fit for the role as i have 2+ years of customer service experience dealing with both international and domestic clients through calls, chat and email.moreover, i am a  B. Tech computer science graduate which will be an added skill set for resolving the customer queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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