Subject: Tech Support Candidate - Akanksha Mishra
From: Akanksha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 09:20:28 -0400

| | Tech Support Test

Name | Akanksha Mishra
E-mail | [email-masked]
Phone Number | (+91) 827259830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BLISS info soft | technical suppot | 30 apr.2021 | 30000k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- Firstly i will cross check URL. Then after open a new tab and check to see if i can load another website like blissinfosoft.com
If i can open another site this means the problem only happens with this site.

Step2- I can open another browser, like firefox etc and try to open the site. If the sites work this browser then the problem only happens in step 1 like chrome browser.

Step3- If i see the error message like :
The connection was interrupted.
The was reset.
The connection was time out.
then i can try to clear the browser cookies and cache with clear the recent history.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Frist i will go in my mobile :
1-Go to the setting
2-Will open Bluetooth option
3-Trun on the Bluetooth
4-Then i will see list of available devices will appear.
5- On your mobile select your speaker and that is it, you are connected.

What according to you makes you a good candidate for customer service or technical support job? | Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener with good knowledge of products and maintain a positive attitude, Creatively problem-solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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