Subject: Tech Support Candidate - Satish Tiwari
From: Satish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 08:40:26 -0400

| | Tech Support Test

Name | Satish Tiwari
E-mail | [email-masked]
Phone Number | (+91) 8839989948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jabalpur MP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Product support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Whitehat jr | L2 technical support | | 6200000
Previous Employer 1 | Times internet | Technical support | 21 sep 2020 | 4500000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | A "host" issue, in which the browser stalls during page loading and displays a "Resolving Host" message, is caused by Google's DNS pre-fetching setting. The setting is intended to speed up navigation but can create "Resolving Host" errors unless it is disabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Activites tje mobile and the device bluetooth,

Search for new bluetooth device from mobile phone,

Do pairing and the. Device will connected

What according to you makes you a good candidate for customer service or technical support job? | My learning skills,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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