Subject: Setting Auto-traverse Conditions - Explained
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 11 May 2021 11:29:30 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

How a brand specific video was shown upon success

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** Explained - 10.0 Features used in TV Guide
How a brand-specific video is shown in the final step of the guide?
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Dear Customer

Two weeks ago, we shared an example guide and asked you to note the features listed below. Last week, we explained how some of these features were implemented using Yonyx platform (click here (https://mailchi.mp/yonyx/analyticspolicychanges-3474668?e=[UNIQID]) ). This week, we will go over how, upon a successful outcome, this guide shows a video corresponding to the TV brand chosen via the drop-down in the very first step.

TV Troubleshooting Self Service Guide (https://training.yonyx.com/y/conversation/?id=a0fba950-1047-11e8-840d-bc764e10c19d〈=en)
Last week, we explained how this guide was built and explained the details around (click here (https://mailchi.mp/yonyx/analyticspolicychanges-3474668?e=[UNIQID]) to review again):
1. Creating Placeholders
2. Creating Yonyx Command to capture customer's name and TV brand
3. How this command is embedded in a Yonyx Guidance step
4. How the values captured (e.g. customer name) in one step are displayed in subsequent steps.

The picture below shows the part of this guide related to a successful outcome.
Note, the guidance step called "Auto-traverse" has multiple user responses. Each corresponding to a TV Brand. Each user response is further connected to a corresponding guidance step. Each of these leaf guidance steps has an embedded Youtube Video trailer corresponding to the brand.
As shown in the picture above, for the user response called "Sony", a placeholder auto-traverse condition is set. This condition states that the guide will auto-traverse (skip guidance step) if ALL of the conditions shown below are met. Yonyx Platform allows users to set multiple conditions by clicking on the + sign and then choosing ALL or ANY from the drop-down to specify if any one or ALL of these conditions should be met in order for the guide to auto-traverse.

In this case, we have defined just one condition "tv-selfservice-brand Is Equal To Sony" for this user response. Note, you will need to hit the Enter key from your keyboard after typing Sony, otherwise, the system won't allow you to save this condition.

Thus, when the user clicks on Yes for the question, "Did the TV turn on?", Yonyx Platform evaluates auto-traverse conditions associated with the user responses for each brand. If the customer had chosen LG as the TV brand from the drop-down in the first step on the guide,  then the auto-traverse condition for "tv-selfservice-brand Is Equal To LG" included in the user response called LG will evaluate true while all the conditions in other user responses will evaluate false. The guide will thus skip over the guidance step called Auto-traverse and directly show the guidance step called "Congratulations on fixing" immediately following the user response called LG, as shown in the picture above.

Want to learn to build such guides? Please contact your account manager for live support.

Team Yonyx
http://corp.yonyx.com (http://corp.yonyx.com/)

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Here are some important enhancements included in release 10.0:

1. Data capture support in any Guidance Step
1. Text Field
2. Text Area Field (Multiline text field)
3. Number Field
4. Dropdowns List
5. Checkboxes List
6. Email
7. Date/Time
8. Radio button List
2. Auto-traverse based on Captured Data: Captured data may be used to auto-traverse along a guide pathway.
3. Export Captured Data: Captured data available through CSV files, and via Javascript APIs for Container Apps.
4. Add Path Scores: Support for adding path scores to guides for quizzes, lead qualification, or e-Learning.
5. New ways to Search in Map View:
1. Search for unused nodes
2. Search for similar nodes
3. Search for identical nodes
6. Powerful Keyboard Navigation in Map View:
1. Use Arrow keys to expand guides, one step at a time.
2. Additional keyboard shortcuts for expanding a path, or expand guide.

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