Subject: Tech Support Candidate - Saurav Raj
From: Saurav Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 06:27:42 -0400

| | Tech Support Test

Name | Saurav Raj
E-mail | [email-masked]
Phone Number | (0) 9718415550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cefnogi Solutions Pvt Ltd | HR manager | 31/05/2020 | 65000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check internet connection on the bottom of screen and confirm date and time.
Then check with other websites whether they are opening. Check with other devices to check whether internet is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on my device turn on speaker search for speaker on bluetooth device list pair it with mobile then it will start working
What according to you makes you a good candidate for customer service or technical support job? | My patience,good listening and proper probing, and quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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