Subject: Tech Support Candidate - Kanta Prasad
From: Kanta Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 05:51:17 -0400

| | Tech Support Test

Name | Kanta Prasad
E-mail | [email-masked]
Phone Number | (249403) 7088644908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Haridwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akums drugs pharmaceutical Ltd | Officer | Continue | 11490
Previous Employer 1 | Swayam packers pvt.ltd. | Officer | 31-08-2019 | 9000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am starting with basic thing first all of checking internet connectivity if internet is wokring fine then i will check user internet policy and some settings like proxy.and aslo check site is working or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open mobile's bluetooth and also set speaker on bluetooth mode and then check in phone bluetooth device name and send paring request and connect after paring.

What according to you makes you a good candidate for customer service or technical support job?

Politeness, dedication and understandable

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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