Subject: Tech Support Candidate - Richa Thakur
From: Richa Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 05:49:03 -0400

| | Tech Support Test

Name | Richa Thakur
E-mail | [email-masked]
Phone Number | (+91) 8878978337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kent Cam Technologies | Inside sales executive | Working | 30400
Previous Employer 1 | Jabra Connect India Pvt Ltd | Inside sales executive | 31st Dec 2020 | 19250
Previous Employer 2 | Snva Ventures India Pvt Ltd | Inside sales executive | 31st May 2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check my internet connection.
2. Check the nature of error.
3. If the website error is there will try to open after a while.
4. Try on another browser as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn the bluetooth on.
2. Turn the speaker bluetooth on.
3. Check the bluetooth devices name in my list.
4. Connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. My listening skills.
2. Being a calm negotiater.
3. Polite in language and volume.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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