Subject: Tech Support Candidate - Mohd Naseem Hasan
From: Mohd Naseem Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 05:23:47 -0400

| | Tech Support Test

Name | Mohd Naseem Hasan
E-mail | [email-masked]
Phone Number | (+91) 7275060786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connection if it’s working then try to open another website if it’s also create problems then check my system time and date after all i will check my browsers settings and try to open on different browser and check internet connection too.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open settings then goto Bluetooth settings then switch on Bluetooth after these search devices and that list mark my speaker then tap on that and connect
What according to you makes you a good candidate for customer service or technical support job? | With great communication skills and as well as great technical knowledge and with good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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