Subject: Tech Support Candidate - Shahrukh Khan
From: Shahrukh Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 04:16:49 -0400

| | Tech Support Test

Name | Shahrukh Khan
E-mail | [email-masked]
Phone Number | (+91) 968085904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Ltd | Associate system engineer | 90 days | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will ensure that network connectivity is ok and other site are accessible then i will check ping and trace for affected sites same is happening or not  if nothing is not working i wll try with different browser and check brwoser settings cache proxy if required i will check the same on different network
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to phone settings then bluetooth and search for bluetooth headset i am pairing with my device
What according to you makes you a good candidate for customer service or technical support job? | Good interpersonal skills with the ability to communicate effectively and clearly to both IT and business staff
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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