Subject: Tech Support Candidate - Anurag Dubey
From: Anurag Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 May 2021 03:41:49 -0400

| | Tech Support Test

Name | Anurag Dubey
E-mail | [email-masked]
Phone Number | (7492) 8435101102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Shivpuri ( MP)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Team Lead | 17th May | 3 LPA
Previous Employer 1 | HITACHI PAYMENT SERVICEA | Executive | 15th April 2017 | 1.5 LPA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check different browser or try to reset the browser once and if problem is remain then will ask user to connect different network in system and check, if issue is still same, we will check same url on different machine once so that we could isolate the issue, issue is with system or url, then we will troubleshoot further it. May be the site is not allowed on organization network.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to open bluetooth on mobile then scan it and pair the bluetooth which we want to connect.
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of window os and having good experience and i am very fast learner
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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