Subject: Tech Support Candidate - Vishal Bassi
From: Vishal Bassi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 22:47:44 -0400

| | Tech Support Test

Name | Vishal Bassi
E-mail | [email-masked]
Phone Number | (011) 8076474500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kashmere Gate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optimal Transnational pvt. ltd | Sr.TSR | 17.04.2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will read the Error
I will check My internet connection.
Delete All the Cookies
Reinstall the Browser( If Required)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go into the Setting option in the Phone
Activate Bluetooth
Power on the speakers
Select the Speakers in the bluetooth list of the phone.

What according to you makes you a good candidate for customer service or technical support job?

Active listener
Patience
Polite
Resolution Oriented
Rapport Building with Customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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