Subject: Tech Support Candidate - Yogesh Sharma
From: Yogesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 22:30:55 -0400

| | Tech Support Test

Name | Yogesh Sharma
E-mail | [email-masked]
Phone Number | (+91) 9996595168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 9x media pvt ltd | SATCOM engineer | | 22000
Previous Employer 1 | Panorama television | Senior technical assistant | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do following steps
1. Check my internet connection.
2.now open same website to other computer .If there is same error then this error belongs to site server.if that site open in other computer then I will go for step 3 and 4
3.heck my proxy browser setting.
4.cross check firewall setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following steps to connect a bluetooth speaker to a mobile phone .
1.switch the speaker mode to bluetooth.
2.Bluetooth setting ON for mobile device.
3.search connections from bluetooth device.
4.pair the bluetooth device name to mobile device.
Now bluetooth speaker  has been connect to  mobile.

What according to you makes you a good candidate for customer service or technical support job? | I am working as SATCOM engineer in 9x media. Some time we have to active VC at customer end by a software and coordinate with customer via phone call.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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