Subject: Tech Support Candidate - Thangavel S
From: Thangavel S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 11:29:51 -0400

| | Tech Support Test

Name | Thangavel S
E-mail | [email-masked]
Phone Number | (0413) 9994303900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Puducherry South India
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | La Mere System Puducherry | Proprietor | | 30000
Previous Employer 1 | CSS Corp Chennai | Escalation Leader | 28 Feb 2010 | 20000
Previous Employer 2 | Sutherland Global Service Chennai | Chat Support Executive | 31 March 2006 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Look for the error correctly
2.Check the website address typed correctly
3. Check for Internet Connection
4. Check whether other websites work
5. Check for Network wires connected properly
6. If everything is correct and issue with Internet Service provider, contact their customer support

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on both device (If available in Speaker)
2. Scan for the device (Bluetooth speaker) in the phone
3. Select the device
4. Pair the Device
5. Key in the password if any

What according to you makes you a good candidate for customer service or technical support job? | My experience, I have experience of supporting Customers online and also with direct customer in my business
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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