Subject: English Language Test - Gayatri C
From: Gayatri C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 09:51:22 -0400

| | Foreign Language Screening Test

Name | Gayatri C    /  (97030) 18004    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi xyz,

I'm so sorry that you had to face an issue regarding the delivery of the ordered product.
The order was shipped by us to the courier company, the same day of the order. But there was some error with address.
That should have never happened, and I completely understand how frustrating this must be for you.
We are prioritizing resolving the issue. Our team is jumping on the issue right away. You will receive a confirmation mail right after.

We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Regards,
Gayatri

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi xyz,

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your cabinet.

In the meantime, please accept this replacement product that I've personally assessed for performance.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our product and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at [phone number], or reply to this message and we'd be more than happy to help.

Regards,
Gayatri

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