Subject: English Language Test - Navjot Singh
From: Navjot Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 07:24:44 -0400

| | Foreign Language Screening Test

Name | Navjot Singh     /  (110018) 87000061420    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is to apprise you that our courier partner tried to deliver the order but found out that the address update by you is incorrect. Please update us with your verified address so we may proceed.

Your sincerely,
Navjot singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,

This is to apprise you that we are sorry for the inconvenience you had . I have forwarded your concern to the sales department and your matter will resolve with the couple of business days.

Your sincerely,
Navjot singh

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