Subject: Tech Support Candidate - Kaushal kumar
From: Kaushal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 07:23:42 -0400

| | Tech Support Test

Name | Kaushal kumar
E-mail | [email-masked]
Phone Number | (+91) 8802080360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam (Dwarka Sec.1)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bhagat Chandra Hospital pvt. Ltd | IT Assistant | 30days | 30000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | Na | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly ping the Router
open your run (type there Cmd ) Hit Enter
Type ping 192.168.1.1(whatever the router ip) if you would not Able get the reply from the router side it means connection error is there.You need to be restart your pc first if you get the reply then you will open the website easily or not you would not get the reply so restart the  router as well

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth of your Moblie phone
2.Switch on the Bluetooth and press the long hold on the Pairing button
3.search the Bluetooth Name Which has been Assigned to your Bluetooth device
4.click on pair

What according to you makes you a good candidate for customer service or technical support job? | Knowledge Makes me a Good candidate for Customer and Technical Support both,because if you have good knowledge of the Technical so you will Give the customer support as well as Technical support and i have more then 8+ Years of experience
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |