Subject: Tech Support Candidate - Nitin Pandey
From: Nitin Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 07:15:35 -0400

| | Tech Support Test

Name | Nitin Pandey
E-mail | [email-masked]
Phone Number | (91) 8630500541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ICCS | CCE | 19 jan | 17400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will try to open another site to see whether the problem is from our end or theirs.

If problem is from our end we will clear cache and cookies restart browser then try again.

We will change the browser, try incognito
mode.

We will disable add ons and interfering software.

We will fix dns.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | After switching speaker to bluetooth mode, turn on the bluetooth of mobile phone then search for the available devices, speaker's name will appear we have to click on that in order to pair, once paired it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

I am having 1 year of experience in this field. I am a good listener, empathetic, understand the issue of customers and their mood and revert them accordingly. I go extra mile in order to get customer's issue resolved. I can work under extreme pressure and I have soft skills.

I am having knowledge of networking, hardware and I have also worked as a website and software tester for a short period of time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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