Subject: Tech Support Candidate - Prashant Sharma
From: Prashant Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 06:55:09 -0400

| | Tech Support Test

Name | Prashant Sharma
E-mail | [email-masked]
Phone Number | (91) 8077740112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | C/42 single story Brij vihar Gaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | Currently working | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Could you please share the error message
Step 2- Could you please clear the cookies and browsing history
Step 3-Could you please reset your browser
Step 4- Could you please try to access this link over the different browser.
Step 5 -If still it will not fix then we have to assign this ticket to the second level team after checking the URL

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Swipe down from the top of the screen.
Touch and hold Bluetooth option.
Step 2- Tap Pair new device otherwise check under Available devices or tap More. Refresh.
Step 3-Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Good Technical knowledge
Good customer assurence skill
Honesty towards customer
Communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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