Subject: Tech Support Candidate - Simranjeet Singh
From: Simranjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 06:36:47 -0400

| | Tech Support Test

Name | Simranjeet Singh
E-mail | [email-masked]
Phone Number | (0120) 8077689490
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 29, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | IENERGIZER | OPERATION EXECUTIVE | 20 FEB 2021 | 23,000/-
Previous Employer 2 | ASHOK LEYLAND | EXECUTIVE ASSOCIATE | 1 APRIL 2020 | 18,500/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following steps are used to troubleshoot the problem while trying opening a website(www.ndtv.com)
1.INTERNET NOT WORKING - the best way to check this is from that little wifi/network icon in the right hand side in the taskbar. If your internet is not working, there will be a yellow triangle on that icon. You can try restarting you router and then trying again or just wait for the internet to work again.
2.WEBSITE BLOCKED BY ISP -: Sometime websites are blocked by ISPs, due to them being banned by the authorities. There are ways to bypass this barrier by using proxies and VPN.
3.WEBSITE NOT WORKING - If your internet is working and you still cannot connect, even after using a VPN then most probably the website is down, maybe for maintenance or some other reason.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.OPEN NOTIFICATION BAR BY SWIPE DOWN FROM TOP OF YOUR SCREEN
2.LONG TOUCH AND KEEP HOLD TO OPEN BLUETOOTH SETTING .
3.TAP ON 'PAIR NEW DEVICE'.
4.TAP ON AVAILABLE DEVICE IF SPEAKERS ALREADY PAIRED BEFORE
5.TAP ON THE NAME DEVICE (BLUETOOTH SPEAKERS)
6.BLUETOOTH SPEAKERS CONNECTED

What according to you makes you a good candidate for customer service or technical support job?

THE FOLLOWING QUALITIES ARE REQUIRED TO BECOME A SUCCESSFUL AND GOOD CANDIDATE
FOR CUSTOME SERVICE AND TECHNICAL SUPPORT JOB.
1.Good Communication/interpersonal skills.
2.Customer focus.
3.Approach and engage.
4.Polite and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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