Subject: Tech Support Candidate - Kundan Prsad
From: Kundan Prsad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 05:00:31 -0400

| | Tech Support Test

Name | Kundan Prsad
E-mail | [email-masked]
Phone Number | (91) 8447083461
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Anand Vihar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Radius infotech pvt ltd | Hardware & Network Engineer | 17-July-2020 | 12000
Previous Employer 2 | Tech Mahindra | Customer Support Engineer | 18-April-2021 | 10000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, i will check the Connectivity of Internet. If it is Correct. I will check the NIC using the command 127.0.0.1. then i will check using the Ping command. if it is also good then i will request to Clear the cache of browser and opne browser again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on Bluetooth Speaker then open the Bluetooth after going in settings. turn on the bluetooth. In bottom, you will get the list of avaliable device. Click on your bluetooth device. then it will connect.
What according to you makes you a good candidate for customer service or technical support job? | First of all, i have both Experience which is required for you and i am very passionate for working and learning. I have also knowledge about Advace computing which is very good for Customer Service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |