Subject: Tech Support Candidate - Shubham Dobriyal
From: Shubham Dobriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:54:40 -0400

| | Tech Support Test

Name | Shubham Dobriyal
E-mail | [email-masked]
Phone Number | (91) 8287980829
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | bhajanpura, delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NSEIT | IT Supervisor | 25-10-2020 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we need to check our internet connection it's working properly or not. then we need to check ndtv website using ping cmd because maybe the ndtv server is down, if ping reply is comming then we need to check our dns setting and set it there public dns address. it's a basic process if it's working then well good if not working then we need to check another issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the mobile bluetooth and also turn on the speaker bluetooth and then go to your mobile bluetooth setting and check your speaker name on available device then simply click on your speaker name it will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? | If i say true i'm not more confident in my english communication but i'm more confident in my english chat, but i can handle domestic calls and also chat or email process, or if i talk about technical support so i have all of the skills for technical support like i'll provide remote support, outlook support, window support, ubuntu support, website support, as well as any type of it support i'll provide remotely or via chat or via email more confidently but yes i can domestic customers in call.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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