Subject: Tech Support Candidate - Mehak Diwakar
From: Mehak Diwakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:43:58 -0400

| | Tech Support Test

Name | Mehak Diwakar
E-mail | [email-masked]
Phone Number | (91) 9213757400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
According to product as well

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar | Associate service consultant | NA | 20
Previous Employer 1 | Coforge limited | Senior software engineer | 7 sep 20 | 28
Previous Employer 2 | Appnology innovations ltd | Backend developer | 30 oct 2018 | 20

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page
2. Make sure JavaScript is enabled
3. Make sure cookies are enabled
4. Clear cache & cookies
5. Make sure your browser is up to date .
6. Try to open on another web browser
7. Restart your browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure your phone is up to date
2. Turn on Bluetooth
3. Turn on Bluetooth speaker
4. Pair Bluetooth with mobile and connect

What according to you makes you a good candidate for customer service or technical support job? | As I already worked as in technical support field in L2 environment .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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