Subject: Tech Support Candidate - Kajal Sharma
From: Kajal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 04:02:13 -0400

| | Tech Support Test

Name | Kajal Sharma
E-mail | [email-masked]
Phone Number | (+91) 8506071464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BeatRoute innovation pvt. Ltd | L1 support engineer | | 22800
Previous Employer 1 | Varshly technologies pvt lts | Customer support engineer | 24 november 2020 | 19834
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Am I typed correct url.
2. I will check my internet.
3. Contact to the support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Mobile phone
1. Go to settings
2. Tap on Bluetooth option
3. Turn on Bluetooth
4. A list of available  devices will appear
5. If my speaker is not listed, press the button on your speaker that makes it discoverable- it's often a button with  Bluetooth symbol on it.
6. On my mobile select your speaker (it might be a random product number but should have the speaker's brand name listed) and that's it, you're connected!

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Good listening
3. Multitasking
4. Humility
5. Emotional intelligence
6. The capacity and willingness to learn
7. Time management
8. Positive attitude
9. Prioritizing
10.  Being organized
11. Responsibility
12. Stress management
13. Problem solving
14. Speed
15. Being a team player
16. Capacity to take  criticism and negative feedback
17. Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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