Subject: Tech Support Candidate - Abhijeet Singh
From: Abhijeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:53:10 -0400

| | Tech Support Test

Name | Abhijeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9795377151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SHREEDAYINI consulting Group | Network engineer | 30 April 2021 | 32,000
Previous Employer 1 | Corporate Infotech pvt ltd | Network engineer | 2 feb 2018 | 20,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you're having trouble with a website, check to see if you can load another website like google. Com Or Mozilla. Org if you can open website in this you can skip your browser.
Sometimes Firefox can't load websites but other Browers can also fix problems connecting to websites after updating Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on both devices Bluetooth and then search for active devices and pair both the devices also click on the option of remember this device.
What according to you makes you a good candidate for customer service or technical support job? | Problem solving ability and quickly understand the problem and sort out the problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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