Subject: Tech Support Candidate - Avi Sharma
From: Avi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:27:04 -0400

| | Tech Support Test

Name | Avi Sharma
E-mail | [email-masked]
Phone Number | (82732) 35249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bijnor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
AutoCAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Great champ technology ltd | Senior associate | | 28550
Previous Employer 1 | Niti fire safety pvt ltd | Design and estimation engineer | | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the website link then I will check my net connection if everything is fine I will go to the browser setting and will clear cache memory.I hope after all step I will able to access the mentioned website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I have to turn on Bluetooth speaker and after then I will turn on my mobile Bluetooth and search for new device or particular device then select the device and allow the basic permissions.
What according to you makes you a good candidate for customer service or technical support job? | First have to listen customer issue carefully then have to provide conclusion with patience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |