Subject: Tech Support Candidate - Anshul Battoo
From: Anshul Battoo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:20:44 -0400

| | Tech Support Test

Name | Anshul Battoo
E-mail | [email-masked]
Phone Number | (+91) 9971767410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi nagar delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP
Autocad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kaamney electronic pvt ltd | Technical engineer | 5 may 2021 | 25000
Previous Employer 1 | Nishat fire and safety systems | Site engineer | 4 feb 2020 | 23000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step I will see the compatibility of this website, that the website should be compatible with my browser, in 90 % cases the error occurres because our systems has a Compatiblty privacy lock for security reasons , and to open these website we have to grant permissions to the system to make it compatible.
Secondly if this process fails then we need to run a troubleshoot program to check the error and identify what type of error is occurring.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we need to turn on the Bluetooth of both the devices
Secondly search the speaker in your mobile
Thirdly pair with the speaker available in the Bluetooth option
Now your device would be ready to use.

What according to you makes you a good candidate for customer service or technical support job?

1) Good technical knowledge
2) Excellent communication skills
3) Confidence
4) Motivation to learn more

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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