Subject: Tech Support Candidate - Harshi Garg Harshi
From: Harshi Garg Harshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:12:39 -0400

| | Tech Support Test

Name | Harshi Garg Harshi
E-mail | [email-masked]
Phone Number | (91) 7017661327
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byjus | BDA | 11 April |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will try to reopen the website. Will check what error it is giving. Then will search that error code in Google and will try to troubleshoot the problem according to the given steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both the devices you want to connect. Pair them by searching for the code given for your bluetooth device.
After pairing them the mobile phone will show connected status

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of experience in IT as a technical person. I have a sound knowledge of every technology and have a passion to know new technologies come into the market.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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