Subject: Tech Support Candidate - Neha Banerjee
From: Neha Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 May 2021 03:04:50 -0400

| | Tech Support Test

Name | Neha Banerjee
E-mail | [email-masked]
Phone Number | (91) 8210472742
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Ms office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Madhusudan Motors Pvt Ltd | Quality Care Manager | 29/04/2021 | 25,000
Previous Employer 1 | Allianz Partners | Assistance Coordinator | 20/03/2020 | 21,000
Previous Employer 2 | Rahul Kumar and Construction | Office Administrator | 10/06/2019 | 22,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | After the error appears, I will close the window and try to open the website again or else I will change the browser and try to open the website on the other browser.  If the website does not open then I will check the internet connection and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First switch on bluetooth in your phone and speaker as well.
2. Search for the available devices in your phone and when you find the speaker name then click on the name.
3. Pair the speaker's bluetooth with your mobile phone's bluetooth and then connect it.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good communication skills
2. I have experience in Customer service for 8 months in a Multi National Company.
3. I like to interact with customers and solve their queries.
4. I am hard working and a good listener and a good learner.
5. I have a good voice quality over the phone.
6. I am capable to work in pressure and do multi tasking.
7. I have handled customers over email and live chat too.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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