Subject: English Language Test - Esha Agarwal
From: Esha Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 11:02:57 -0400

| | Foreign Language Screening Test

Name | Esha Agarwal    /  (962) 7261806    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Hope you are doing good !
I am Customer Service Executive of XYZ company
.You ordered a hand bag from our company but our deliver boy tried to deliver your parcel many times but your provided address was wrong that's why you couldn't get your parcel on time.
I request you to correct your address so our courier can deliver your parcel.
You can give feedback to my company If you like the product.
Thanks,
Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Thanks for calling us!
I got your issues and you don't need to be worry for this.
I will talk to my team member and our services team will come to you.
We have some company policies so we couldn't be able to return your money but I can replace your TV cabinet with new .
Our service team will come to you soon.
Thanks,

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