Subject: Tech Support Candidate - Chandan Chaubey
From: Chandan Chaubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 07:28:19 -0400

| | Tech Support Test

Name | Chandan Chaubey
E-mail | [email-masked]
Phone Number | (011) 9696260404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mikroz InfoSecurity Pvt Ltd | Technical Support Engineer | NA | 26000
Previous Employer 1 | Vedang cellular service Pvt Ltd | RF Engiy | 31st March 2020 | 26000
Previous Employer 2 | Aerial Telecom solutions | RF Engineer | May 2019 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check this website on ignition mode/another window. If not open then,

2)I will check on other browsers, if works then it's browser issue. If not, then

3) I will check the proxy, if proxy is running there. I Can change the proxy settings, if it works then good, if not..

3) Then, Check will go to network security, and check the firewall.

¹- Firstly, Check the machine IP, after getting IP of machine. I will check in the log viewer section after putting the machine IP.

²- Why this up deny the traffic of ndtv.com and check the firewall rule also.

³- If there is block in firwall rule, I will check all the possible troubleshooting.

⁴- Then we make the rule in firewall for bypassing the ndtv.com on the top.

⁵- Now, it's works.😀

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Via Opening Bluetooth
2- Via AUX Cabel

What according to you makes you a good candidate for customer service or technical support job?

1-)Good Communication and interpersonal skills.

2-)Customer focus, approach and engage, be polite
and a good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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