Subject: Tech Support Candidate - Emmanuel Eric Anthony
From: Emmanuel Eric Anthony <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 9 May 2021 03:21:39 -0400

| | Tech Support Test

Name | Emmanuel Eric Anthony
E-mail | [email-masked]
Phone Number | (91) 9971025126
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support officer | 4 th Feb 2019 | 31000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restarting device. This clears caches, and forces the device to re-load the program or web page you may be having issue with.             Make Sure the Internet Connection Works. Check if the Website is Down for Everybody or Just for me. Use a ping checker. Use different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure Bluetooth is turned on. Touch and hold Bluetooth . In the list of paired devices, tap a paired but unconnected device. When your phone and the Bluetooth device are connected, the device shows as "Connected.
What according to you makes you a good candidate for customer service or technical support job? | your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful , willingness to help and customer first concept.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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