Subject: Arabic Language Test - ESAM ALGAHMA
From: ESAM ALGAHMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 20:32:07 -0400

| | Foreign Language Screening Test

Name | ESAM ALGAHMA    /  (0091) 7730802520    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear :

Thank you for contacting with us ..

We apologise for the inconvenience caused:

As we see that you contacting us regarding your order... as per the status the order was shipped... and the delivery guy try to deliver but your address wasn't correct ...
Please mail us your correct address,so that we can deliver the order..

Feel free to contacts us ..

Your friends
Support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for your email. We are very sorry that you have encountered this issue with your purchase. Rest assured that we strongly stand behind our products. Here is a return label so you can ship back the TV to us. Once we receive it, we will issue your full refund. Then, you can place another order for a new TV.

Another option you may want to consider is to return it to store and a specialist from our team will help you get a new one. This way will be quicker.

Thank you and so sorry for the inconvenience

Let us know if you have any further concerns or questions.

Best regards,
Customer service team

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