Subject: English Language Test - Geetika Arora
From: Geetika Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 May 2021 13:41:00 -0400

| | Foreign Language Screening Test

Name | Geetika Arora    /  (91) 8433207871    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir ,

Greetings for the day

Your order no :123 a hand bag which was placed on 1-2-21 from your account which was meant for xyz address. The courier company have reported that the address mentioned by you was wrong and instead they have requested that you provide the correct address.

We will try to deliever it as soon as possible
If we can help in any way in future, please reach out .

Thank you
Geetika
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I am sorry to hear you aren’t happy with the TV Cabinet you ordered. Although we strive for 100% satisfaction, we will help you in every way possible.
I would like to inform you Abdul ,In case you opt for replacement of the Product due to any defect at the time of demo/installation of the Product, you will have to ensure that the Product is returned in undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.
I have raised your issue and one of our  executive will visit your mentioned delivery address and will check the conditions and will let you know accordingly.

If we can help in any way in the future, please reach out.

Sincerely,
Geetika
Customer Care Executive

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